CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE

Getting the CX right is no longer a luxury, it's a business necessity!

CX is the new 'black' of competitive advantage.

We will review your CX as-is and redesign it to create incredible moments that matter and exceptional memories for your customers.

From need - to purchase - to renewal and beyond.

CUSTOMER RETENTION

Would you love to increase revenues organically?

Did you know that for every customer lost it's costing you 30 new customers and that it is 6x more cost effective to keep a customer than to have to attain a new one?

We'll help you to not only retain your customers but also how to maximise their lifetime value.

 
 
 
 

CUSTOMER PERSONAS

"Ok, so customer personas are important to my business but how do I make them?"

Thrive can create your personas for you, using either our templates or we can brand them as yours.

Personas will help bring your target customers alive for your marketing, sales and technical teams.

Essential in becoming a customer centric business.

CUSTOMER JOURNEYS

Customer Journey Maps helps put the customer front and centre of everything you do as a business.

The map shows you every touch point, every emotion, every decision, every need that a customer has in their buying journey.

We'll build the maps with you, or for you, and show you how to delight your customer at each moment.

©2019 created by Thrive Thinking UK